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In summary, the available data from these early examples suggest that (1) first-line supervisors lost much of their authority to higher-level managers and their staffs; (2) the proportion of the work day devoted to production increased as delays were eliminated; (3) fewer decisions depended on personal judgments, biases, and subjective evaluations; (4) individual jobs were more carefully de-fined and some workers exercised less discretion; (5) in most cases earnings rose, but there were enough exceptions to blur the effect; (6) the level of skill required in production did not change, though the most highly skilled employees, like foremen, lost some of their de facto managerial functions; (7) some unskilled jobs disappeared as improved scheduling and accounting reduced the need for laborers.

Pages: 304

Publisher: Routledge (February 28, 2001)

ISBN: 0765604965

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