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However, from listserv conversations, Garcia and other members of the ARRA team learned that the UW was ahead, sometimes months ahead, of other research universities in creating its reporting system. When a customer calls, a pop-up window of the customer contact record appears on an employee's IP phone screen, computer screen, or both. This type of problem can be formulated as the traditional capacitated facility location problem (CFLP), which has been studied extensively in the OR literature [ 25 ].

Pages: 350

Publisher: Springer; 1998 edition (June 30, 1998)

ISBN: 0792350731

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