Quality Control Management

Download Juran's Quality Handbook by Joseph Juran, A. Blanton Godfrey PDF

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By Joseph Juran, A. Blanton Godfrey

КРАТКАЯ СПРАВКА: Американец Джозеф М. Джуран, родившийся в 1912 г. в городе Браиле в тогдашней Австро-Венгрии, является одним из тех, кого сегодня принято называть ?гуру? качества. Его практические и теоретические разработки в области управления качеством давно получили самую широкую известность и заслужили признание в мире. Вместе с Э. Демингом Джуран по праву считается одним из творцов японского экономического ?чуда?. В знак высокого признания его заслуг император Японии Хирохито наградил Джурана орденом Священного Сокровища II степени, высшей наградой для иностранных граждан.

От себя добавлю: Как известно, в СССР не было управления качеством (оборонку исключаем), был контроль качества. Так вот, на Западе тоже начинали с контроля. Джуран именно тот человек, кто первым выдвинул и обосновал переход к управлению качеством.

ЗЫ. Я гонялся за электронным изданием довольно долго, хотя на работе есть бумажная версия. Наконец, я нашел эту книгу в ослике - только с одним источником... Скачивание длилось три недели, я просил ослика поторопиться, я просил источник оставаться в сети...
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Additional info for Juran's Quality Handbook

Example text

The recruit might assume that humans have always used those processes to manage for quality and will continue to so in the future. 3 The Juran trilogy diagram. [Adapted from Juran, J. M. (1989). The Quality Trilogy: A Universal Approach to Managing for Quality. 4 The Itoh model. [Adapted from Management for Quality, 4th ed. (1987). , Wilton, CT, p. ] assumptions would be grossly in error. The processes used to manage for quality have undergone extensive change over the millennia, and there is no end in sight.

Each stimulates corrective action as needed. What differs is the prime purpose to be served. Under quality control, the prime purpose is to serve those who are directly responsible for conducting operations—to help them regulate current operations. Under quality assurance, the prime purpose is to serve those who are not directly responsible for conducting operations but who have a need to know—to be informed as to the state of affairs and, hopefully, to be assured that all is well. In this sense, quality assurance has a similarity to insurance.

For elaboration, see Juran 1995, chap. 12 SECTION TWO The Mark or Seal. A mark or seal has been applied to products over the centuries to serve multiple purposes. Marks have been used to Identify the producer, whether artisan, factory, town, merchant, packager, or still others: Such identification may serve to fix responsibility, protect the innocent against unwarranted blame, enable buyers to choose from among multiple makers, advertise the name of the maker, and so on. Provide traceability: In mass production, use of lot numbers helps to maintain uniformity of product in subsequent processing, designate expiration dates, make selective product recalls, and so on.

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