Quality Control Management

Download Managing Tourism and Hospitality Services, Theory and by B Prideaux, Gianna Moscardo, Eric Laws PDF

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By B Prideaux, Gianna Moscardo, Eric Laws

The purpose of this ebook is to reinforce theoretical and functional knowing of caliber administration in tourism and hospitality. It offers a benchmark of present wisdom, and examines the diversity of study equipment being utilized to extra improve tourism and hospitality carrier administration study. it really is was hoping that this publication will stimulate new study questions by means of highlighting tensions and demanding situations within the sector.

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Extra resources for Managing Tourism and Hospitality Services, Theory and International Applications

Example text

1994) The convention meeting sector – its operation and research needs. In: Ritchie, J. and Goeldner, C. (eds) Travel, Tourism and Hospitality Research: A Handbook for Managers and Researchers, 2nd edn. John Wiley & Sons, New York, pp. 273–284. American Society of Association Executives (ASAE) (1992) Association Meeting Trends. ASAE, Washington, DC. Baloglu, S. and Love, C. (2001) Association meeting planners’ perceptions of five major convention cities: results of the pre-test. Journal of Convention & Exhibition Management 3(1), 21–31.

The interviewees were identified using a snowball technique (Bouma, 2000). All but three of the participants were male. Almost half of the participants were aged between 26 and 35 years. Only two were aged over 45 years and three less than 25 years. Of all those interviewed, the lowest position held was that of supervisor, while one respondent was an owner-manager and another a consultant. The remaining participants identified themselves as holding the position of manager. All participants had been with their current employer for more than one year, while only two respondents had been with the same company for more than 15 years.

Journal of Convention & Exhibition Management 4(1), 55–73. Clark, J. and McCleary, K. (1995) Influencing associations’ site selection process, Cornell Hotel and Restaurant Quarterly 36(2), 61–68. , Evans, M. and Knutson, B. (1997) Selecting a site for an association convention: an exploratory look at the types of power used by committee members to influence decisions. Journal of Hospitality & Leisure Marketing 5(1), 81–93. Crouch, G. and Louviere, J. (2002) A review of choice modelling research in tourism, hospitality and leisure.

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