Quality Control Management

Download Six Sigma Approach to Sustainability by Duckworth, Holly A PDF

Posted On April 11, 2017 at 9:26 am by / Comments Off on Download Six Sigma Approach to Sustainability by Duckworth, Holly A PDF

By Duckworth, Holly A

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Extra resources for Six Sigma Approach to Sustainability

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4 million defects per opportunity. Six Sigma was begun as a stretch goal of product quality at Motorola in order to regain lost market share. In order to achieve these near-perfect levels of performance, a new problem-solving methodology was needed. This sparked, at Motorola, the define–measure–analyze–improve–control (DMAIC) problemsolving method. DMAIC is an innovation to the scientific method. We will discuss it in a lot more detail, later in this chapter. DMAIC ensures an extreme level of rigor, statistical proof, and carefully controlled process change in consideration of delighting customers.

In other words, is the appointment of a CSO merely window dressing? Or is the CSO legitimately changing culture and improving performance? While sustainability has become associated with environmental or “green” issues, we take a more holistic view. We expand our C o n tinua l Im p r o v em en t 15 concern to overall “social responsibility spin,” which is d ­ isingenuous, or misleading marketing and public relations about an organization’s social responsibility performance. Bader (2015) observes that most, if not all, of the companies involved in every major recent corporate disaster, such as the 2010 Deepwater Horizon oil spill and the 2013 Rana Plaza factory collapse, had executives with such (CSO) titles.

They moved to measure the defects per million opportunities. Six Sigma is the term used to describe product performance that is six standard deviations (the mathematical term for standard deviation is “sigma”) better than the customer’s expectations. 4 million defects per opportunity. Six Sigma was begun as a stretch goal of product quality at Motorola in order to regain lost market share. In order to achieve these near-perfect levels of performance, a new problem-solving methodology was needed.

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